Yes, I will stand up and cheer when Qwest Communications finally goes out of business. They are one of the most dishonest companies on the planet.
Let me tell you my story....
First some history. I used to be a Qwest employee, well at the time it was called U S West Communications. I started in the mail room and worked my way up into management. I liked my job but had designs on being a graphic artist so I eventually quit to pursue other dreams. I remember when I was part of the Communication Workers Union, sometimes the management would tell us... "we need to be more efficient and have better customer service because it will not be long until the cable companies will be able to offer local phone service."
The union would respond and tell us that "management is just trying to scare you guys into taking less money at the next bargaining agreement."
:rotfl: Famous last words eh?
Even after I left the company I was a loyal customer. I even kept my slow Qwest DSL connection because I felt a degree of loyalty to my former employer.
People would ask.... "why don't you get cable internet? It's faster and cheaper?" I would respond... "well, I am happy with my service." But deep down inside I was feeling a bit bummed about my service.
Yet as time went by (dozens of years in fact) I became more and more frustrated with Qwest, mainly because their online billing was so difficult to use. Their bill processing lagged way behind what one would expect and a few years ago they actually shut off my service even though I had paid my bill!
Well..... this past spring it happened again. And it took a few days just to get it cleared up and I had to prove to Qwest that they had already processed my payment. The departments at Qwest do not communicate with each other very well.
I had had enough.
I called Comcast and switched EVERYTHING over to them. My home line, my fax line, my business line, my internet connection.... everything!
With Comcast I would be getting better phone service, faster internet, for half the price!!!
I called Qwest to verify that everything was shut off and that my bill was in all paid in full. Everything was in order. :jump:
Yet... as the summer moved along I started getting phone calls and letters from a collection agency (West Asset Management) regarding my Qwest account. "What is this?" I asked myself. Clearly it must just be a mistake.
The collection agency would call dozens of times a day and when I would answer the phone there would be nobody on the other end, just a robot telling me to hold. :turbo:
Sorry.... no way!
If you want to call and ask me something, then call and ask me something! Don't send a robot to do your dirty work.
The details get too confusing at this point (tons of different phone calls back and forth etc.) so let me try to summarize what happened.
Qwest told me the reason I was being billed was because my service was never actually shut-off. :doh: When I talked with "Charlie" at Qwest he assured me he would get everything straightened out and he affirmed that I had done everything correct. (this was on August 19th) Charlie even gave me a CONFIRMATION # and he told me a statement would be on it's way out to me to verify all of this.
As you might guess that statement never showed up.
Today, the collection agency started calling again. I assumed it must be a mistake and that they hadn't received notice from Qwest yet that my account was in good standing. Charlie told me that Qwest would handle ALL OF THIS.
So I called Qwest back and spoke with Qwest. Qwest now acted as if none of this had ever happened and that I actually DID owe them $242.00.
My brain began to swell. I could feel an aneurysm about to burst in the vessels of my gray matter. The lady on the phone (who's name I think was Diana) had no sympathy for me whatsoever. She did tell me that she could see Charlie's notes on my account but she said that Charlie must have been mistaken and he didn't handle this correctly on the 19th.
I asked to speak with a manager and Diana said...
"Why? So he can tell you you are wrong also?"
Can you believe this?
What a bunch of rip-off artists and jerks!
So what now... well I really don't know. Should I call the police? Should I just pay the $242 (which I cannot afford) to get them off my back? And if I do pay the $242 who's to say they aren't going to call in a week and ask for $242 more dollars???
Qwest Communications Customer Service Sucks. No wait...
Qwest Communications Sucks.
I recommend that if you have Qwest for phone service (or anything else) DUMP THEM AS SOON AS YOU CAN.
Call them every day for a week and verify that your service has been shut off and that you are no longer being billed. Write down every name of every Qwest representative that you speak with and take careful notes about what they tell you.
Why pay Qwest twice as much money for lesser features and service?
Then, when Qwest finally goes out of business (and they will) we can all stand up and cheer together and celebrate the free market working it's magic to improve the companies that wish to serve us.
Qwest, shame on you for stealing money from people and harassing them in this manner. You will reap what you sow.
Who's with me??
Let me tell you my story....
First some history. I used to be a Qwest employee, well at the time it was called U S West Communications. I started in the mail room and worked my way up into management. I liked my job but had designs on being a graphic artist so I eventually quit to pursue other dreams. I remember when I was part of the Communication Workers Union, sometimes the management would tell us... "we need to be more efficient and have better customer service because it will not be long until the cable companies will be able to offer local phone service."
The union would respond and tell us that "management is just trying to scare you guys into taking less money at the next bargaining agreement."
:rotfl: Famous last words eh?
Even after I left the company I was a loyal customer. I even kept my slow Qwest DSL connection because I felt a degree of loyalty to my former employer.
People would ask.... "why don't you get cable internet? It's faster and cheaper?" I would respond... "well, I am happy with my service." But deep down inside I was feeling a bit bummed about my service.
Yet as time went by (dozens of years in fact) I became more and more frustrated with Qwest, mainly because their online billing was so difficult to use. Their bill processing lagged way behind what one would expect and a few years ago they actually shut off my service even though I had paid my bill!
Well..... this past spring it happened again. And it took a few days just to get it cleared up and I had to prove to Qwest that they had already processed my payment. The departments at Qwest do not communicate with each other very well.
I had had enough.
I called Comcast and switched EVERYTHING over to them. My home line, my fax line, my business line, my internet connection.... everything!
With Comcast I would be getting better phone service, faster internet, for half the price!!!
I called Qwest to verify that everything was shut off and that my bill was in all paid in full. Everything was in order. :jump:
Yet... as the summer moved along I started getting phone calls and letters from a collection agency (West Asset Management) regarding my Qwest account. "What is this?" I asked myself. Clearly it must just be a mistake.
The collection agency would call dozens of times a day and when I would answer the phone there would be nobody on the other end, just a robot telling me to hold. :turbo:
Sorry.... no way!
If you want to call and ask me something, then call and ask me something! Don't send a robot to do your dirty work.
The details get too confusing at this point (tons of different phone calls back and forth etc.) so let me try to summarize what happened.
Qwest told me the reason I was being billed was because my service was never actually shut-off. :doh: When I talked with "Charlie" at Qwest he assured me he would get everything straightened out and he affirmed that I had done everything correct. (this was on August 19th) Charlie even gave me a CONFIRMATION # and he told me a statement would be on it's way out to me to verify all of this.
As you might guess that statement never showed up.
Today, the collection agency started calling again. I assumed it must be a mistake and that they hadn't received notice from Qwest yet that my account was in good standing. Charlie told me that Qwest would handle ALL OF THIS.
So I called Qwest back and spoke with Qwest. Qwest now acted as if none of this had ever happened and that I actually DID owe them $242.00.
My brain began to swell. I could feel an aneurysm about to burst in the vessels of my gray matter. The lady on the phone (who's name I think was Diana) had no sympathy for me whatsoever. She did tell me that she could see Charlie's notes on my account but she said that Charlie must have been mistaken and he didn't handle this correctly on the 19th.
I asked to speak with a manager and Diana said...
"Why? So he can tell you you are wrong also?"
Can you believe this?
What a bunch of rip-off artists and jerks!
So what now... well I really don't know. Should I call the police? Should I just pay the $242 (which I cannot afford) to get them off my back? And if I do pay the $242 who's to say they aren't going to call in a week and ask for $242 more dollars???
Qwest Communications Customer Service Sucks. No wait...
Qwest Communications Sucks.
I recommend that if you have Qwest for phone service (or anything else) DUMP THEM AS SOON AS YOU CAN.
Call them every day for a week and verify that your service has been shut off and that you are no longer being billed. Write down every name of every Qwest representative that you speak with and take careful notes about what they tell you.
Why pay Qwest twice as much money for lesser features and service?
Then, when Qwest finally goes out of business (and they will) we can all stand up and cheer together and celebrate the free market working it's magic to improve the companies that wish to serve us.
Qwest, shame on you for stealing money from people and harassing them in this manner. You will reap what you sow.
Who's with me??
