Before Frederick Taylor introduced his system of scientific management, the individual laborer, drawing on his training, knowledge, and experience, would make his own decisions about how he did his work. He would write his own script. After Taylor, the laborer began following a script written by someone else. The machine operator was not expected to understand how the script was constructed or the reasoning behind it; he was simply expected to obey it. The messiness that comes with individual autonomy was cleaned up, and the factory as a whole became more efficient, its output more predictable, Industry prospered. What was lost along with the messiness was personal initiative, creativity, and whim. Conscious craft turned into unconscious routine.
When we go online, we, too, are following scripts written by others - algorithmic instructions that few of us would be able to understand even if the hidden codes were revealed to us. When we search for information through Google or other search engines, we're following a script. When we look at a product recommended to us by Amazon or Netflix, we're following a script. When we choose from a list of categories to describe ourselves or our relationships on Facebook, we're following a script. These scripts can be ingenious and extraordinarily useful, as they were in the Taylorist factories, but they also mechanize the messy processes of intellectual exploration and even social attachment. As the computer programmer Thomas Lord has argued, software can end up turning the most intimate and personal of human activities into mindless "rituals" whose steps are "encoded in the logic of web pages." Rather than acting according to our own knowledge and intuition, we go through the motions.
Nicholas Carr, The Shallows: What the Internet is Doing to Our Brains